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Your data, handled with care.

LAST UPDATED: JULY 2026

Who we are

Rydafirst (“Rydafirst”, “we”, “us”) operates a rider-first delivery platform in Nigeria that connects customers who need items delivered with independent riders, and holds payment in escrow until a delivery is confirmed. This policy explains what personal data we collect, why we collect it, how we use and share it, and the choices you have.

Information we collect

Account & contact details. Your name, phone number, and (if you provide it) email address, collected when you create an account and sign in with a one-time passcode.

Location. Pickup and drop-off addresses you enter, and — while a delivery is active — the live location used to match riders and let you track the trip from pickup to hand-off.

Payment & refund details. Payments are processed by our payment provider (Flutterwave). We do not store your full card details on our servers. If you request a refund, we collect the bank account details you provide to send it.

Rider verification data. If you sign up as a rider, we collect the identity and vehicle documents required to verify you — such as a government-issued ID, driver’s licence, vehicle registration and, where applicable, guarantor details — along with the details you enter (legal name, vehicle type, plate, colour).

Device & notification data. A push-notification token and basic device information so we can send you delivery updates.

Support & dispute information. Messages, delivery codes, and any details you share when you contact us or raise a dispute.

How we use your information

We use your information to create and secure your account; to quote, match, and complete deliveries; to hold and release escrow payments and process refunds; to verify riders and keep the platform safe; to send you delivery and account notifications; to resolve disputes and provide customer support; and to comply with our legal and regulatory obligations.

How we share your information

With riders and customers. To complete a delivery, we share the information both sides need — for example a customer’s pickup/drop-off area and the rider’s name, vehicle, and live location.

With service providers. We share data with vendors who help us operate: our payment processor (Flutterwave), SMS and email providers (for one-time passcodes and notifications), and secure cloud storage for verification documents. They may only use the data to provide their service to us.

For legal and safety reasons. We may disclose information where required by law, to enforce our terms, or to protect the rights, property, or safety of our users and the public.

We do not sell your personal data, and we do not use it to track you across other companies’ apps or websites for advertising.

Data retention

We keep personal data only for as long as needed to provide the service, meet legal, tax, and regulatory requirements, resolve disputes, and enforce our agreements. Rider verification documents are retained for the period required by applicable regulations. When data is no longer needed, we delete or anonymise it.

Security

We protect your data using encryption in transit, access controls, private document storage, and constant-time verification on sensitive operations. No system is perfectly secure, but we work to safeguard your information and to limit access to those who need it.

Your rights & choices

You can access or update your profile in the app, and you can request that we correct or delete your personal data by contacting us. You may control push notifications from your device settings. Some data must be retained where we are legally required to keep it.

Children

Rydafirst is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app.

Contact us

Questions about this policy or your data? Reach Rydafirst Limited at:

138 Unity Zone 6, Olorunsogo, Ado Ekiti, Ekiti State, Nigeria
+234 814 924 9926